1. Change of date
The customer may request a change of date for a service by contacting CityFurgo on 674 254 744 or at info@cityfurgo.es.
The change will be subject to availability.
Where the change generates additional costs, these will be communicated in advance.
2. Cancellation
The financial conditions for cancellation will be stated in each quote or booking confirmation.
In the absence of a specific condition, current legislation and, where appropriate, consumer protection rules will apply.
3. Advance payments
How an advance payment is handled in the event of cancellation will depend on:
- The specific conditions accepted.
- The nature of the service.
- When the cancellation takes place.
- The costs actually incurred.
- The consumer's legal rights.
An advance payment will not be understood to be automatically non-refundable where applicable legislation establishes a right to a refund.
4. Cancellation by CityFurgo
If CityFurgo has to cancel a service for a reason attributable to the provider, the customer will be offered, depending on the circumstances and applicable legislation, a suitable solution, such as a new date, replacement of the service or a refund of the amounts legally due.
5. Force majeure
Where cancellation is the result of a force majeure event, the specific circumstances will be analysed and the corresponding legislation applied.
See also the General Terms and Conditions and Prices, bookings and payments.