1. Purpose
CityFurgo may provide road transport of goods using its own vehicles or through legally authorised third parties where so established.
2. Goods
The customer must provide sufficient information about:
- Nature of the goods.
- Number of packages.
- Approximate weight.
- Dimensions.
- Declared value where applicable.
- Special characteristics.
- Handling requirements.
- Special transport conditions.
3. Dangerous goods
The customer must inform in advance of any goods that may be dangerous.
Dangerous goods may not be handed over without first communicating their nature and complying with applicable regulations.
4. Loading and unloading
Responsibility for loading and unloading operations will be determined according to what has been contracted and applicable legislation.
Where CityFurgo expressly takes on these operations, this will be stated in the quote.
5. Stowage
The goods must be adequately protected and stowed according to the characteristics of the transport.
Where CityFurgo carries out the stowage, it will assume the responsibilities that legally correspond to it.
6. Documentation
The customer must provide the documentation and information needed to carry out the transport correctly.
Where a consignment note or other transport document is required, it will be completed in accordance with applicable regulations.
7. Delays
Estimated times may be affected by traffic, restrictions, roadworks, weather conditions, loading and unloading operations or other circumstances.
The customer's rights in the event of delay will be determined in accordance with the contract and applicable legislation.
8. Liability
Liability for loss, damage or delay will be determined in accordance with the legal regime applicable to the contracted transport.
Legal limitations of liability may not be used to exclude liability that is mandatory.
9. Declaration of value
Where legally possible, the customer may request a special declaration of value or of interest in delivery, with the corresponding price supplement where appropriate.
10. Delivery
Delivery will be made at the place stated in the contractual documentation.
The recipient must facilitate receipt of the goods.
11. Incidents
Any incident related to loss, damage or delay must be reported following the established procedure and within the legally applicable periods.
These terms will be interpreted together with CityFurgo's General Terms and Conditions.