1. Identification
These terms govern the contracting of the services offered by Hovhannes Karapetyan, self-employed, with Tax ID (NIF/NIE) Y5679685X, with address at Calle Gasela 31, 08042 Barcelona, Spain, owner of the website cityfurgo.es and trading under the name CityFurgo.
2. Services
CityFurgo offers services related to:
- Residential removals.
- Office and business removals.
- Furniture transport.
- Transport of goods.
- Collection and delivery of goods.
- Moving of household belongings.
- Loading and unloading where expressly contracted.
- Packing, dismantling or assembly where expressly included in the quote.
- Other services expressly included in the accepted offer.
The specific service contracted will be the one shown in the corresponding quote, offer, booking, confirmation or contract.
3. Quote requests
Users may request a quote through the available channels.
To prepare the quote, CityFurgo may request information about:
- Pickup address.
- Delivery address.
- Planned date.
- Approximate number of items or packages.
- Type and quantity of furniture.
- Floors at pickup and delivery.
- Whether there is a lift.
- Distance from the entrance to the vehicle.
- Need for loading or unloading.
- Need for dismantling or assembly.
- Need for packing.
- Particularly heavy, bulky or fragile items.
- Access restrictions.
- Need for permits to occupy the public highway.
- Any other relevant circumstance.
The customer must provide truthful and sufficiently complete information.
4. Quote
Unless expressly stated otherwise, a quote will be considered a commercial offer for the period stated in it.
The price may be calculated taking into account, among other factors:
- Distance.
- Estimated time.
- Volume.
- Number of workers.
- Vehicles required.
- Floors.
- Lifts.
- Accessibility.
- Loading and unloading distance.
- Additional services.
- Tolls.
- Parking.
- Permits.
- Packing.
- Dismantling and assembly.
- Special characteristics of the goods.
5. Price
The final price will be the one stated in the quote accepted by the customer, unless additional circumstances subsequently arise that were not included or that were requested by the customer.
Prices aimed at consumers are shown including applicable taxes. The estimated amount provided by the website's calculator includes current VAT.
Where the quote depends on information provided by the customer, the customer is responsible for correctly communicating the relevant circumstances of the service.
You can see the details in Prices, bookings and payments.
6. Additional services
Work or circumstances not included in the initial quote may incur additional costs, including, by way of example:
- Greater volume of goods.
- More items.
- More workers.
- Longer working time.
- Unplanned dismantling or assembly.
- Packing not initially contracted.
- Waiting time attributable to the customer.
- Access different from that communicated.
- Floors or stairs not communicated.
- Loading distances greater than planned.
- Need for additional equipment.
- Parking or permits not included.
- Services requested during the job.
Whenever reasonably possible, CityFurgo will inform the customer of the additional cost before carrying out the work.
7. Booking
When the booking is made through the website's calculator, the date and time are reserved at the moment CityFurgo sends the customer the confirmation email to the address provided. That email, with its reference number, is proof of the booking.
Outside the website (phone, WhatsApp or email), the date will be reserved when CityFurgo expressly confirms the booking and, where so established, the customer has paid the amount indicated as a deposit or advance payment. A simple quote request does not in itself constitute a booking.
CityFurgo may contact the customer if, for justified reasons, it is unable to provide the service on the booked date and time, and will offer an alternative or cancellation at no cost.
8. Advance payments and payments
Where the quote establishes an advance payment, it must be paid before the date indicated in order to confirm the booking.
The remaining amount must be paid in the manner and at the time established in the quote.
CityFurgo may accept, depending on availability:
- Card.
- Bank transfer.
- Payment via a payment link.
- Cash, where legally permitted.
- Other methods indicated in the quote.
The available payment methods will be communicated to the customer before contracting.
9. Non-payment
Where the customer fails to make a payment that is due, CityFurgo may suspend or not start those services whose performance depends on that payment, always within the limits established by applicable legislation.
Collection costs and the consequences of non-payment will be governed by applicable regulations.
10. Changes to the service
Any change requested by the customer may involve a change in price.
Where the change substantially affects the service, CityFurgo may issue a new quote or request express acceptance of the new price before continuing.
11. Cancellation by the customer
The specific conditions for cancellation, refund of advance payments and possible costs will be stated in the quote or booking confirmation.
In any case, the conditions applicable to consumers will respect the rights recognised by consumer regulations. See the booking cancellation and change policy.
12. Right of withdrawal
Where there is a legal right of withdrawal, consumers may exercise it under the terms established by applicable regulations.
However, there are exceptions and specific rules for certain services and situations, so the right of withdrawal will be determined according to the specific characteristics of the contract.
Where the consumer expressly requests that the service begin before the withdrawal period ends, the legally established consequences will apply.
13. Provision of the service
The customer must provide the access needed to carry out the service and give correct information about the conditions of the property, the goods and the loading and unloading points.
CityFurgo may refuse or suspend the handling of items where there is a reasonable risk to people, property or facilities.
14. Excluded items and goods
Unless expressly accepted and in compliance with the corresponding regulations, the following will not be transported:
- Illegal goods.
- Undeclared dangerous substances.
- Explosive materials.
- Weapons whose possession or transport is not legal.
- Undeclared flammable or dangerous substances.
- Perishable products where a suitable service has not been contracted.
- Live animals, unless expressly agreed and legally permitted.
- Cash, securities, jewellery or items of extraordinary value, unless expressly accepted.
- Any goods whose transport is legally prohibited or requires specific authorisations that have not been obtained.
The customer must inform in advance of any special characteristics of the goods.
15. Liability
CityFurgo's liability will be determined according to the type of service contracted and applicable legislation.
For services subject to the regulations on road transport of goods, the corresponding mandatory rules will apply.
For removal services, the specific provisions legally established for this type of contract will apply.
Clauses that seek to exclude or limit rights that are legally mandatory will not be valid.
16. Damage claims
The customer must check the goods at the end of the service and report any damage or incident following the established procedure.
Where the specific regulations on removals apply, reservations for apparent damage must be made at the time of delivery and those relating to non-apparent damage within the corresponding legal period.
17. Force majeure
CityFurgo will not be liable for failures resulting directly from unforeseeable or unavoidable circumstances that may legally be classed as force majeure.
These may include, among others, where they meet the legal requirements:
- Extraordinary weather events.
- Serious accidents.
- Road closures.
- Traffic restrictions.
- Third-party strikes.
- Actions by the authorities.
- Emergency situations.
- Other circumstances that could not reasonably be avoided.
18. Parking and permits
Where loading and unloading space, municipal permits, parking reservations or other authorisations are needed, the quote will state who must arrange them and bear their cost.
Where this falls to the customer, the customer must have the necessary authorisations before the service begins.
19. Data provided by the customer
The customer will be responsible for the accuracy of the information needed to provide the service.
If incorrect information causes increased costs, delays or the need for additional resources, the corresponding costs may be applied where legally appropriate and where they have been communicated to the customer.
20. Communications
Communications may take place by email, phone, WhatsApp or other means provided by the customer.
The customer agrees that these means may be used for communications related to their request, booking, quote or service.
21. Invoicing
CityFurgo will issue the corresponding invoices in accordance with applicable tax regulations.
The customer must provide the necessary billing details.
22. Electronic contracting
Where contracting takes place electronically, CityFurgo will make the applicable terms available to the customer before contracting.
Acceptance may be given through the mechanisms provided on the website.
Confirmation of the contract may be sent to the email address or contact method provided by the customer.
23. Handling of complaints
For any complaint related to the service, the customer may contact:
- Email: info@cityfurgo.es
- Phone: 674 254 744
CityFurgo will endeavour to resolve complaints amicably and diligently.
24. Consumers
Where the customer is a consumer, the mandatory Spanish and European consumer protection regulations will apply.
25. Applicable law
These terms are governed by Spanish law.
Where the customer is a consumer, any dispute will be submitted to the courts that have jurisdiction under the applicable mandatory rules.
Where both parties act as businesses or professionals, the competent court will be the one determined by applicable legislation and, where appropriate, by valid agreement between the parties.
26. Acceptance
Contracting a service implies acceptance of the applicable terms, as well as the specific conditions set out in the quote or contract document.